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Why am I seeing an error message when I upload a contract?

If an error message appears when you upload a contract, it's typically related to the file format or how the document was created. Below are the most common causes and how to resolve them.

Common Causes

Word Documents (.doc / .docx)

Older .doc files or documents saved in compatibility mode can cause upload errors. To fix this, convert the file to .docx format:

On Windows:

  1. Open the document in Microsoft Word
  2. Click File → Convert Document
  3. Save the file as a .docx

On Mac:

  1. Open the document in Microsoft Word
  2. Click File → Save As
  3. In the File Format dropdown, select Word Document (.docx)

PDF Files

PDF uploads may fail if the file is encrypted, was converted from an older version of Word, or was created from a scanned document. For more details, see Best Practices: PDF Uploads.

Best Practices for Uploading

For the smoothest experience, make sure your files meet these criteria:

  • .docx is the preferred file format
  • PDFs should be unlocked (not encrypted or password-protected)
  • PDFs should be digitally created—not from a scanned document

When a document fails to upload, the DocJuris team is automatically notified. You can expect to hear from support within 24 business hours. If you need immediate assistance, please reach out to support@docjuris.com or your organization's Customer Success Manager.